Update March 18, 2020

ABT 4-7 Flex Season Subscriber,

I’m sure, like you, it’s been hard over the 7-14 days to keep up with the ever-evolving circumstances surrounding the current COVID-19 Pandemic. I want to assure you we are working hard as a team, including all ABT staff and the Board of Trustees, to navigate through what is a most unprecedented time.

We don’t know the answers. We can’t know. The truth is that we could never have predicted something like this could have happened, no matter how hard we tried. This is a worst-case scenario that no one could have predicted, and while this will be one of the most challenging circumstances we’ve faced over the past 15 years, remember this: we will get through this, and we will get through it together – as one ABT Family.

We will get back to normal, or at least something akin to it. We are looking toward the future and our collective recovery from this moment in time, and we will be ready to jump into action the minute we are able. With that, here is important information regarding your 4-7 Flex Subscription renewal for Season 16 (2020-2021):

  • 4-7 Flex Subscription renewals were mailed today, Wednesday, March 18, 2020 via US Mail
  • We will begin processing 4-7 Flex renewals starting Monday, March 23, 2020
  • You can renew your 4-7 Flex Subscription three ways:
      1. Email – please scan and email your renewal form to tickets@azbroadway.org
      2. FAX – please fax your renewal form to (623) 776-9974
      3. US MAIL – please mail your renewal form to 7701 W Paradise Ln. Peoria, AZ 85382
In accordance with the most recent recommendation from the CDC and local state and city governments, we WILL NOT be processing renewals in-person at the Box Office at this time. In addition, due to the overwhelming volume of calls and emails regarding immediate performance rescheduling, we WILL NOT be processing renewals via phone. All questions and inquires can be directed to tickets@azbroadway.org.

Thank you in advance for your patience and understanding as we work through this time of unforeseen transition.

We will continue to monitor the national conversation and follow the guidelines set forth by the state of Arizona, the local authorities, and the national recommendations.

I look forward to seeing you back at the theatre again soon! Stay safe. Be well. And be good to each other!

Sincerely,
Kiel Klaphake
Executive Producer/CEO


Update March 17, 2020

We understand this is an uncertain time and ask for your patience as we continue to work through the constant motion and information flow of the current environment.

Regarding tickets for productions or concerts that have been canceled or postponed:
As a not-for-profit arts organization, the coming weeks and months will be the most challenging we’ve faced in our 15-year history (perhaps even greater than the financial crash of 2008). Because of this, we ask that you consider donating the value of your canceled tickets to ABT. Your donation is vital to our future as we see our way through this unprecedented time. To donate the value of your tickets, please email our Box Office at tickets@azbroadway.org.

If not making a donation there is no need to contact the Box Office. Your tickets will be automatically released, and a credit will go onto your account. This credit will never expire and can be applied to a future performance.

Regarding tickets to Chicago:
If you have tickets to Chicago, your patience is requested. A Patrons Services Associate will be in touch to discuss rescheduling options. Due to reduced staffing, please let us reach out to you. Thank you

We ask for your understanding, but most importantly, your support as we navigate these uncharted waters.

The ABT Team


Update March 16, 2020:

Dear Arizona Broadway Theatre family,

After much conversation, consideration, and deliberation, at this time we find it most important to heed the recent recommendation from Governor Ducey’s office to protect the health and safety of our patrons, employees, and our community during the COVID-19 Pandemic. Effective immediately we are implementing the following changes to our current schedule:

Chicago – On hiatus through Tuesday, March 31 (new dates into May TBA)
La Cage aux Folles at Herberger Theater Center – Cancelled
Mirage: Visions of Fleetwood Mac – ABT Concert Series – Monday, March 16 – Cancelled
The 25th Annual Putnam County Spelling Bee – Postponed (future dates TBA)
Moody Blues – Go Now! – ABT Concert Series – Monday, March 23 – Cancelled
After Dark Cabaret – Friday, March 27 – Cancelled
Sunday Brunch at the Encore – Sunday, March 29 – Cancelled
Piano Men – Generations – ABT Concert Series – Monday, March 30 – Cancelled

We will continue to assess the fluidity of COVID-19 in our community and address the next steps on a day-to-day basis. ABT and Herberger Theater Center Box Offices will be in contact with patrons in the coming days to address cancellations and rescheduling.

This was a very difficult decision: weighing the importance of public health as a top priority, our financial viability, and the loyalty and commitment we feel toward our staff and patrons has been, quite simply, agonizing. While we’ve received several requests to halt all public performance, the overwhelming outpouring via phone, email, on our social platforms and at the Box Office has been to weather the storm, and to stay open. Unfortunately, that is not possible at this time.

As a not-for-profit arts organization, the coming weeks and months will be the most challenging we’ve faced in our 15-year history (perhaps even greater than the financial crash of 2008). Because of this, we ask that you consider donating the cost of any canceled performance to ABT. Your donation is vital to our future as we see our way through this unprecedented time. To donate the value of your tickets, please email our Box Office at tickets@azbroadway.org, or call 623-776-8400. Tickets can also be placed on-account for use at a future performance.

We ask for your understanding, but most importantly, your support as we navigate these uncharted waters.

I wish you and yours good health in the weeks to come.

Sincerely,
Kiel Klaphake
Executive Producer/CEO


Update March 11, 2020:

To our ABT Family,

As the news continues to highlight the concerns of the spreading of Coronavirus, we want to update you with the precautionary steps we are taking to ensure all are at ease when visiting Arizona Broadway Theatre (ABT). We are closely monitoring the updated communications and health directives from the medical professionals in the Centers for Disease Control (CDC) and the Arizona government agencies.

We have proactively enhanced our cleaning procedures in the interest of everyone’s health and safety and have begun implementing the following policies and procedures:

· We’ve posted signs from the CDC about healthy handwashing habits in all public restrooms;

· We have added additional staff hours for our custodial staff who are cleaning the facility seven days a week – paying particular attention to disinfecting/wiping down frequently touched surfaces such as door handles and handrails;

· Our food preparation areas and staff are all working at the highest levels of sanitation standards;

· Members of our food and beverage staff are wearing gloves to handle food and used utensils, plates, and glasses; and

· We will implement new policies and best practices as the CDC or regional health officials recommend.

We encourage all patrons, guests and staff to use simple, everyday actions that stop diseases from spreading, including frequent handwashing and properly covering every cough or sneeze. An excellent reference source can be found at the CDC site HERE.

We are not canceling any performance; however, we will keep abreast of recommendations from the CDC to protect our patrons and the public at large. In the event we need to adjust our current operating hours or cancel any performance, we will reach out directly via email, phone, and ABT’s social media platforms. We will post updates on this page.

If you are feeling ill, we ask that you please contact the Box Office to reschedule your performance. We will WAIVE ALL EXCHANGE FEES for anyone who is sick or choosing to stay home as a precaution.

Please rest assured, we are monitoring this developing situation closely, following the latest guidelines from the federal and local agencies, health organizations, and other experts. We look forward to seeing you again soon.

Sincerely,
Kiel Klaphake & Cassandra Klaphake
Executive Producer/CEO & Artistic Producer
Arizona Broadway Theatre